Support Center

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Support Center

Manager Resources

Manager Resources

Account Passwords

How to reset your password

How to reset an employee's password

Communication & Notifications

How to configure manager's survey permissions and access

How to manage your created survey templates and view survey responses

How to create an anonymous survey

How to create a survey exclusively for SubItUp staff

How to turn on push notifications for my manager account

How to use the Message Center

How to adjust employee shift time reminders

How to send a welcome message to your staff by position

How to send a welcome message when adding a new employee

How to adjust manager notifications for shift drops, adds, swaps and RTOs

How to send an inmail, email and text message to employees

How to turn on and off shift reminders for employees

I am not receiving text message replies from my employees

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Create Schedules

What is shift-based scheduling?

What is hourly-based scheduling?

How to auto-generate a schedule for one or multiple positions

How to auto-generate an unassigned schedule template

How to manually create a shift

How to manually apply a break time to a shift

How to auto-assign break times to shifts

How to create schedule buffers

How to create shift rotation schedules

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Employee Availability

How to set rules for employee availability and scheduling

How to request and collect employee availability

How to edit an employee's availability for shift-based positions

How to edit an employee's availability for hourly-based positions

How to mark employees as available without collecting availability

How to generate a shift-based availability summary

How to generate an hourly availability report

How to clear and reset availability for shift-based positions

How to clear and reset availability for hourly-based positions

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Employee Management

How to reset your employee's MFA phone number

How to add employees through the Employee Import

How to add links and resources to employee's SubItUp accounts

How to use the Contact Tracing feature

How to add an existing employee to another position

How to opt-out of MFA Reset Alert Notifications

How to add and view pronouns on an employee's account

How to archive all staff from one or multiple positions

How to turn on push notifications for an employee

How to create employees

How to remove/archive an employee from a position

How to edit an employee's email address

I can't change an employee's email address

How to view employee shift statistics

How to export staff data

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Employee Review

Employee Review Overview

How to start a scheduled review with an employee

How to see employee statistics in the Employee Review module

How to schedule a review with an employee

How to configure Periodic Employee Reviews

How to set the default employee review length

How to choose when employees should be scheduled for reviews

How to set available times for Employee Reviews

How to connect your personal calendar to the Employee Review solution

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Event Scheduling

How to create an event

How to import events using a template

How to create and manage event settings

How to save an event staffing template

How to request survey-based availability

How to auto-generate an event schedule with survey availability

How to assign staff to event shifts

How to edit an event's details

How to edit an event shift

How to publish event shifts

How to duplicate an event

How to delete an event

How to generate an event time clock data report

How to generate an event staffing list

How to generate an event staff report

How to apply a general ledger (GL) code to event shifts

How to generate an event labor cost report

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Managers & Permissions

How to create a new manager

How to create and adjust a manager's permissions

How to add and remove a manager to/from a position

How to give managers global position permissions

How give managers payroll permissions

How to give managers scheduling and staff management permissions

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Mobile Apps

Download SubItUp's Time Clock App

Download SubItUp's Manager & Employee App

Payroll & Budgets

How to apply pay rates to employees

How to review and approve employee hours in a payroll report

How to auto-sign a payroll signature form

How to increase a pay rate for a specific shift time in a template

How to create and manage general ledger (GL) codes

How to manually apply a general ledger (GL) code to a shift

How to associate a general ledger (GL) code to a shift template

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Positions & Settings

How to adjust position settings

How to create a position

How to edit a position's name

How to delete a position

How to turn on moderation to approve and deny shift requests from employees

How to set your work week start date

How to allow employees to drop part of a shift

How to configure a position for shift-based or hourly-based scheduling

How to set global colors for positions and shift templates

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Requests for Time Off (RTO)

How to approve and deny requests for time off

How to create a request for time off for an employee

Schedule & Shift Management

How to set up a global workforce template

How to manage your calendar

How to publish and unpublish shifts

How to group and consolidate shifts

How to copy and paste schedules and shifts

How to edit a shift

How to recover deleted shifts

How to view the history of a shift or position

How to prevent employees from dropping, swapping and adding shifts before a shift start time

How to approve or deny a pending request

How to allow employees to work more than one shift in a day

How to set a maximum number of hours an employee can work across all positions

How to restrict overtime pickup

How to create a public calendar

How to delete shifts

How to select a start day of the week on the calendar

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Scheduling Templates

How to create shift templates for shift-based availability

How to create shift templates for hourly-based availability

How to create and use seasonal shift templates

How to duplicate a shift template

How to create a template to allow your staff to create their own shifts

How to create and apply a shift break template

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Time & Attendance

How to configure personal devices to be used as time clocks

Why is my employee's scan value (PIN) not saving?

How to use the Time Clock Map

Steps to set up your positions, employee accounts and devices to use the time clock

How to configure how early/late employees can clock in/out for a shift

How to allow employees to clock in/out for unscheduled shifts

How to import time clock values into employee records

How to scan and add an employee's time clock value

How to assign or verify an employee's time clock value

How to configure a device to be used as a time clock

How to edit a time clock device configuration

How to configure a device for session computers (cookie-free option)

How to use the roster punch on a time clock device

How to reauthorize a time clock device

How to configure a time clock to automatically clock employees out

How to edit employee time clock data

How to manually clock an employee in and out for unscheduled time

Download SubItUp's Time Clock App

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Work-Study

Work-Study Tool Overview

How to create a work-study program

How to add employees to a work- study program

How to process deductions for work-study employees

How to rollback processed deductions for a work-study program

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