Support Center

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Support Center

Employee Resources

Employee Resources

Account Password

How to reset your password

Account Settings

How to adjust your account settings

How to upload a profile picture

Availability

How to submit shift-based availability

How to submit hourly-based availability

How to submit event survey-based availability

How to edit your event availability

How to create your own shift

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Communication & Notifications

How to submit a survey through the SubItUp Message Center

How to modify your preferences for shift notifications

How to send a message to your manager and/or employees

Mobile Apps

How to download the SubItUp mobile app

How to troubleshoot common mobile app issues

Requests for Time Off (RTO)

How to submit a request for time off

Shift Management

How to view your work schedule

How to view available shifts to pick up

How to pick up an available shift

How to drop a scheduled shift

How to drop part of a scheduled shift

How to swap a scheduled shift with another employee

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Time & Attendance

How to clock in for your scheduled shift

How to clock out of your scheduled shift

How to clock in for unscheduled time

How to clock out for a break

How to verify and approve hours

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Troubleshooting Tips

How to troubleshoot common mobile app issues