Support Center

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Support Center

Employee Resources

Employee Resources

Account Login

How to reset your MFA phone number

How to login to SubItUp

Account Password

How to reset your password

Account Settings

How to update your time zone

How to adjust your pronouns

How to adjust your account settings

How to upload a profile picture

Availability

How to submit shift-based availability

How to submit hourly-based availability

How to submit event survey-based availability

How to edit your event availability

How to create your own shift

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Communication & Notifications

How to submit a survey through the SubItUp Message Center

How to turn on push notifications for my employee account

How to modify your preferences for shift notifications

How to send a message to your manager and/or employees

Mobile Apps

How to download the SubItUp mobile app

How to troubleshoot common mobile app issues

Requests for Time Off (RTO)

How to submit a request for time off

Shift Management

How to view your work schedule

How to view available shifts to pick up

How to pick up an available shift

How to drop a scheduled shift

How to drop part of a scheduled shift

How to swap a scheduled shift with another employee

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Time & Attendance

How to clock in for your scheduled shift

How to clock out of your scheduled shift

How to clock in for unscheduled time

How to clock out for a break

How to verify and approve hours

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Troubleshooting Tips

How to troubleshoot common mobile app issues