How to Reset an Employee’s MFA Phone Number

How to Approve an Employee's MFA Reset Request

The employee must first submit an MFA Reset Request.
Managers assigned to the employee's position will receive an email titled "MFA Reset Requested."
Go to account.subitup.com.
Navigate to Staff > Staff Management and select the Edit Pencil next to the employee requesting the reset.
Select the General tab.
Click Reset MFA next to the employee's phone number.
Click Confirm to approve the reset.

Select Deny if the request was made in error.

Once the reset is approved, the employee will receive an email confirming the reset and can log in again.

Don't See the Reset MFA Option?

The Reset MFA option only appears when there is an active MFA Reset Request from the employee.

If the employee has not submitted a request, they will need to submit an MFA Reset Request before a manager can complete the reset.

If the employee has already submitted a request and you no longer see the Reset MFA option, another manager may have already completed the request.

Notes

Managers cannot initiate an MFA reset for an employee. The employee must submit the request first.
All managers assigned to the employee's position will receive the MFA Reset Request.
If an employee belongs to multiple positions, all assigned managers will receive the request.
It's recommended to designate one manager to handle MFA reset requests to avoid multiple managers attempting to process the same request.

Need Additional Help?

If the employee is unable to submit an MFA Reset Request or you need additional assistance, please Email Support Here.

How to Reset an Employee’s MFA Phone Number

If an employee gets a new phone number and cannot complete Multi-Factor Authentication (MFA), they must first submit an MFA Reset Request. Once the request has been submitted, a manager can approve the reset from the Staff tool.