Employee Resources

Account Login

• How to login to SubItUp
• How to reset your MFA phone number

Account Password

• How to reset your password

Account Settings

• How to adjust your account settings
• How to upload a profile picture
• How to adjust your pronouns
• How to update your time zone

Availability

• How to submit shift-based availability
• How to submit hourly-based availability
• How to submit event survey-based availability
• How to edit your event availability
• How to create your own shift

Communication & Notifications

• How to modify your preferences for shift notifications
• How to submit a survey through the SubItUp Message Center
• How to send a message to your manager and/or employees
• How to turn on push notifications for my employee account

Mobile Apps

• How to download the SubItUp mobile app
• How to troubleshoot common mobile app issues

Requests for Time Off (RTO)

• How to submit a request for time off

Shift Management

• How to view your work schedule
• How to view available shifts to pick up
• How to pick up an available shift
• How to drop a scheduled shift
• How to drop part of a scheduled shift
• How to swap a scheduled shift with another employee

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Time & Attendance

• How to clock in for your scheduled shift
• How to clock out of your scheduled shift
• How to clock in for unscheduled time
• How to clock out for a break
• How to verify and approve hours

Troubleshooting Tips

• How to troubleshoot common mobile app issues