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How to Reset Your MFA Phone Number

If your phone number has changed, you can request that your manager reset the Multi-Factor Authentication (MFA) phone number on your account.

Employee MFA Reset GIF

Note: This process must be completed on a desktop or laptop computer. It cannot be done from the mobile app.

Steps

  1. Go to account.subitup.com.

  2. Enter your SubItUp login credentials, select Employee, and log in.

  3. On the Verify Phone Number screen, click Click to Reset next to the message:
    “Did your phone number change or was it entered incorrectly?”

  4. Select the reason for your request.

  5. Add a note if needed.

  6. Click Submit Request.

What Happens Next

  • Your manager will receive an email requesting approval to reset your MFA phone number.

  • Wait for a confirmation email from SubItUp indicating that your phone number has been reset.

  • Once you receive that email, log in to SubItUp and set up MFA using your new phone number.

⚠️ Important: Do not submit multiple reset requests while waiting for approval.