Not Receiving Your MFA Verification Code/Text Message

Common Reasons You May Not Receive a Code

• Carrier delays or blocking
  Some carriers, especially with university or work-issued phones, may delay or block short-code text messages.
• Do Not Disturb or message filtering
  On iPhones and some Android devices, messages from unknown numbers may be filtered into a separate folder.
• Weak or no signal
  Poor cell reception can delay or prevent delivery of the verification code.
• Temporary system delay
  Occasionally, there may be a short delay from the SMS provider.
• Multiple login attempts
  If you request multiple codes, only the most recent code will work. Previous codes may expire.

Recommended Solution: Reset Your MFA Phone Number

If your phone number is correct but you are still not receiving codes, the best next step is to reset your MFA number.

👉 See: How to Reset Your MFA Phone Number

What to Expect

• Your manager will receive a notification to approve the reset
• Manager resource: How to Reset an Employee’s MFA Phone Number
• Once approved, you will receive an email confirmation
• You can then log in using your updated MFA setup

Important Note

• Only submit the reset request once
• It may take some time for your manager to receive and process the request

Still Need Help?

If you continue to experience issues after resetting your MFA number, contact SubItUp Support HERE for further assistance.