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HelloCert
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Troubleshooting Tips
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FAQs
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Fair Workweek
I am not receiving text message replies from my employees
The text messaging function within the message center is a one-way communication tool. This tool is designed to be used for communications to all or a group of staff members. For two-way communications, you can use the options available in the Inmail and Email options available in the Message Center.
Notes:
- For text messaging, employees must have a phone number entered and the SMS messaging option enabled in their profile in order to receive text message communications.
- Employees can opt-out of text messaging notifications in their account settings. If an employee disables text messages notifications they will not receive SMS messages sent through the Message Center.