Employee Can't Clock In - Position Not Scheduled Error

Hi, [Employee Name]

You have no scheduled shifts!

We can't find any shifts in your schedule to clock you in. 
If you are scheduled, this time clock may not be configured with your position.

Please contact your manager for assistance.

What This Means

This message typically appears when the time clock device is not configured for the employee’s position.

This can happen if:

• The wrong time clock configuration is loaded on the device

• The employee’s position is not included in the device configuration

Step 1: Check the Time Clock Configuration on the Device

1. On the time clock login screen, click the gear icon in the upper-right corner.

2. Locate the Device Name shown on the configuration page.

3. Confirm that the correct time clock configuration is being used.

If the Wrong Configuration Is Selected

You can reset the time clock directly from this screen.

1. Reset the device.

2. Reconfigure the time clock.

3. Select the correct configuration for that device.

4. If you do not see the configuration you are looking for, here is a support article to help: How to reauthorize a time clock device

Step 2: Confirm the Position Is Included in the Time Clock Configuration

If the correct configuration is selected but the issue persists, check the configuration settings.

1. Navigate to:
   Time Clock → Configuration → Device Configuration

Or open directly:
https://account.subitup.com/manage/timeclock/device-configuration.aspx

1. Locate the configuration being used by the device.

2. Verify the employee’s position is included in that configuration.

If the Position Is Missing

1. Click the edit pencil icon on the far right of the configuration.

2. Add the missing position.

3. Save the changes.

After updating the configuration, refresh the time clock page and have the employee try clocking in again.

If your employee is still having issue please email our support team HERE