How to Reauthorize a Time Clock Device

Step 1: Reset the Device in the SubItUp Manager portal

1. In the left-side toolbar, select Time Clock.
2. Hover over Configuration, then select Device Configuration.
3. Locate the device you want to reauthorize.
4. Click the green checkmark in the row next to the device.
5. In the pop-up, select Reset Linked Device.
6. Check the confirmation box and click Confirm Reset.

Step 2: Reauthorizing a device

1. Navigate to timetrackpay.com on a desktop or laptop, or open the SubItUp Time Clock app on a mobile device.
2. Click Continue.
3. Log in using your SubItUp username and password.
4. Select whether you are logging in as a Manager or Employee.
5. Choose your Device Name from the dropdown.
6. Click Configure Device.

Why This Helps

Resetting and reauthorizing the device establishes a new secure connection, which can resolve authorization errors and allow employees to clock in and out again.

Reset the Device Directly from the Mobile App or Desktop Without Logging Into the Manager Portal

You can reset the Time Clock device directly without logging into the SubItUp Manager Portal.

1. Open the SubItUp Time Clock either on the app on the web.
2. Select the Gear Icon in the upper-left corner.
3. This will open the Device Management page.
4. Select the option to reset the device.
5. Follow the prompts to complete the reset.
6. Once the reset is complete, follow the prompts to configure the device again.

Need Additional Help?

If you are unable to reset, reauthorize, or configure your Time Clock device, please contact SubItUp Support HERE.