Skip to content
English
Submit a Support Ticket
SubItUp.com
  • There are no suggestions because the search field is empty.

Why Can’t an Employee See Schedules from Multiple Locations?

If an employee works at multiple SubItUp locations but can only see one schedule, this is usually due to how their account is set up across organizations.

Why This Happens

Each SubItUp location operates as its own separate account environment.

This means:

  • Users must exist in each location individually
  • Schedules are not automatically combined across locations
  • The system may treat the same person as different users if setup is inconsistent
  • This applies to both SSO and standard (email/password) logins

How to Fix the Issue

1. Confirm Matching Email Across Locations

Make sure the employee is using the exact same email address at both locations.

  • Even small differences (for example, personal vs. work email) will prevent access to both schedules
  • The email must match exactly in both systems

2. Verify the Employee Exists in Both Locations

Each location must have the employee set up as a user with the same email address.

  • If one location created the employee with a different email, they will appear as separate accounts
  • Update the email so it matches across both locations

Important Note

SubItUp does not merge schedules across locations into a single combined view. Instead, access is granted per location based on how the user is set up.

What to Expect After Fixing

Once the email and account setup match:

  • The employee can log into both locations using the same credentials
  • They will be able to switch between locations to view each schedule

If you continue to experience issues after confirming these steps, contact SubItUp Support HERE for further assistance.