Login Issues

Common Causes & Solutions

1. Incorrect Email Address

Make sure the email address entered matches the one used when the account was created.

Things to check:

• Spelling errors

• Extra spaces before or after the email

• Using a personal email instead of a work/school email

✔ Try re-entering the email address carefully.

2. Incorrect Password

If the email is correct but the password isn't recognized, you'll see this error.

Solution:

1. Click Forgot Password

2. Follow the reset instructions sent to your email

3. Create a new password and try logging in again

3. Wrong Login Type Selected

SubItUp has two login types:

• Employee

• Manager

Selecting the wrong one can prevent the system from finding your account.

✔ Make sure the correct option is selected before clicking Log In.

4. Your Organization Uses SSO (Single Sign-On)

Some organizations require users to log in through SSO instead of entering a password directly.

If this applies to your organization:

1. Click SSO Log In

2. Enter your organization's SSO credentials

Still Can't Log In?

If you’ve checked the steps above and still cannot access your account, please submit a Support Ticket Here