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Employee Not Appearing in the Schedule After Generation Overview

Below are the most common things managers should check.

1. Confirm the Employee Has Submitted Availability

Employees must have completed availability in order to be considered during schedule generation.

How to check:

  1. Go to the Availability page.

  2. Locate the employee.

  3. Confirm that availability has been submitted.

If the employee has not completed their availability, the system may exclude them when generating the schedule.

2. Review Daily And Weekly Hour Limits

Availability settings may restrict how many hours an employee can work.

On the Availability page, review the following settings:

  • Maximum hours per day

  • Maximum hours per week

If these limits are set too low—or set to 0 hours—the employee may not receive shifts during schedule generation.

3. Check the Employee’s Priority Level

Employees set to Priority 0 will not be included when schedules are generated automatically.

How to check:

  1. Go to the Availability page.

  2. Locate the employee in the list.

  3. Review the Priority value next to their availability settings.

If the employee is set to Priority 0, the schedule generator will skip them when assigning shifts.

Update the priority to a value above 0 if the employee should be included during schedule generation.

4. Check If the Employee Is Already Scheduled Elsewhere

The employee may already have shifts scheduled in another position that you do not manage, which can prevent them from being assigned additional shifts.

How to check:

  1. Go to Staff > Staff Management.

  2. Search for the employee and open their Employee Profile.

  3. Click Schedule.

Here you will be able to see:

  • Existing scheduled shifts

  • Shifts assigned in other positions

  • RTO (Requested Time Off)

If the employee is already scheduled elsewhere or has approved time off, they may not appear as available for additional shifts.

Still Having Issues?

If the employee still does not appear in the schedule after checking the items above, confirm that:

  • The employee is active in the system

  • They are assigned to the correct position

  • Their availability includes the days and times being scheduled

If everything appears correct and the issue persists, please create a Support Ticket Here.