Employee Can't Clock In - Can't Find Account Error

Looks like we can't find your account or your position may not be scheduled.

Please make sure your login info is correct.

What This Means

This message typically indicates the employee is using incorrect login credentials.

Possible causes include:

• Incorrect email or password

• Incorrect PIN or swipe card

• Incorrect phone number

How to Resolve

Managers should verify the employee’s:

• PIN / Swipe credentials

• Phone number on file

If the employee logs in with email and password, they may need to reset their password.

If your employee is still having issue please email our support team HERE